Patient Satisfaction Minimize

Patient satisfaction measures a patients’ perception regarding the quality of health care services


Texas Health Center for Diagnostics & Surgery (THCDS) measures satisfaction in all major areas, including the pre-operative and in-patient departments, pre-admission testing, registration and radiology services. 

Patients are given a survey that asks you to rate the hospitals’ health care services, physicians, nursing, food services, housekeeping, admitting, and billing services.  We utilize hospital staff to collect results in order to compare our services.

Clinical staff and departments review results of the satisfaction surveys in order to find ways to improve the level of service and help make the health care experience more rewarding.
Our patients find that:

•    99 percent would recommend and choose Texas Health Center for Diagnostics & Surgery for future care
•    95 percent agree that overall quality of patient care is excellent
•    97 percent agree that the staff showed courtesy as well as concern for their comfort and privacy
•    98 percent say that the nurses educated them on what to do and what to expect when they left the hospital

 

Comments From Surveys

Everyone was so nice and helpful to me and treated me with respect.  Sometimes in large hospitals being nice is a thing of the past.  Not at Texas Health Center for Diagnostics & Surgery!”
– Betty M. – Plano, Texas

“The staff was very kind and attentive.” – Robert R. - Little Elm, Texas
 
“The facility was very clean and the nurses explained everything and asked if I understood.”
– Katherine B. – Garland, Texas

“I wish more hospitals were like yours.  The speed and accuracy of registration and check-in was great.  The staff displayed exemplary behavior and I was in and out like clockwork.”
– Lynne S. – Plano, Texas
 
“I was impressed with the professionalism of the staff.  The technologist answered by questions clearly and calmed my nerves.  They explained the process before, during and afterwards.  It was excellent.”
– Ramona T. – Plano, Texas